Roller Network Facility Move Notice

The time for us to move our facility has come. We originally planned to move the last week of August in order to open in October, but if you’re been following our story with Verizon you already know why that didn’t work out. The Verizon circuit was to be used to allow a minimal disruption outage by tunneling both sites. However, they are still not following through, and we can’t wait forever.

As such, we will be performing a hot-cut of our Sprint service on Friday, October 16, 2009 at 14:00 US/Pacific time (UTC-8). All traffic will be rerouted over our lower capacity SAVVIS circuit beginning at 13:30 UTC-8. We will begin announcing our address space via Sprint at the new location once at least 50% of the equipment has been moved and stabilized. We have timed the hot-cut to correspond with the beginning of the weekend where our average utilization falls within what the SAVVIS circuit can handle, although the slowdown may still be noticeable. Unfortunately this unavoidable due to the Verizon trouble.

THERE WILL NOT BE A COMPLETE OUTAGE. Groups of equipment are staged so that their backup/secondary remains online while the primary is moved. Once the primary is moved the secondary will follow. You may notice some brief hiccups as traffic is rerouted between locations, but you should not expect any substantial outages. Non-critical services (such as our company website and the account control center) do not have redundant counterparts and will be offline for 15 to 30 minutes while the servers are moved. Critical services (mail services, hosted mail, DNS services) will not be interrupted.

Because the move will affect our network in a substantial way we have moved our status page to an offsite location served by third-party DNS. You can follow the move progress online at :

www.rollernetstatus.com

This new status page will be permanently replacing the old status page at status.rollernet.us. If you have bookmarked the old status page, please update your bookmarks.

Our goal is to ensure that the move is as painless and transparent as possible. If you have any questions or concerns please feel free to contact us. Further updates will be posted on the newspipe (www.rollernet.us/wordpress) and status page (rollernetstatus.com) as we progress.

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